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FAQ
1️⃣ What type of products do you sell?
Answer:
We sell digital products including planners, printables, invitations, greeting cards, and more. All files are downloadable instantly — no physical product will be shipped.
2️⃣ How do I receive my purchase?
Answer:
After completing your order, you will receive an email with a download link. You can also access your files from your Shopify account if you created one. Download links are ready immediately after checkout.
3️⃣ What file formats are included?
Answer:
Most products come as PDF files, optimized for printing or digital use. Some products may also include PNG or JPG files. File details are listed on each product page.
4️⃣ Can I print my digital files?
Answer:
Yes! Our printables are designed to be print-friendly. You can print them at home or at a professional printing service. Make sure to select the correct paper size specified on the product page.
5️⃣ Can I edit my digital files?
Answer:
Some products may be editable, depending on the type. Editable products will include instructions and compatible software requirements on the product page....
6️⃣ How many times can I download my purchase?
Answer:
You can download your digital files up to 5 times. If you run into any issues, contact us and we’ll help you access your files.
7️⃣ Can I return or get a refund for digital downloads?
Answer:
Due to the nature of digital products, all sales are final. Please review product descriptions carefully before purchasing. If you experience any technical issues with your files, we’re happy to assist.
8️⃣ Can I use these files on my phone or tablet?
Answer:
Yes! Many of our digital products can be used on phones and tablets, depending on the file type and app used. Printing options and compatibility details are included in each product description.
9️⃣ Can I share or resell these files?
Answer:
No. All digital products are for personal use only, unless otherwise stated. Sharing, redistributing, or reselling files is not permitted.
1️⃣0️⃣ What apps can I use to edit or customize my files?
Answer:
Many of our editable digital products work well with Canva, which is beginner-friendly and available on desktop and mobile. Canva is optional and not required for all products. Editing instructions (if applicable) are included with your purchase.
1️⃣1️⃣ What apps are recommended for using digital planners?
Answer:
Digital planners are designed to be used with note-taking apps such as Noteshelf 3, GoodNotes, or similar PDF annotation apps on tablets. App compatibility may vary depending on your device and preferences.
1️⃣2️⃣ Do I need to purchase these apps separately?
Answer:
Yes. Third-party apps like Canva or Noteshelf are not included with your purchase and must be downloaded separately. We are not affiliated with or responsible for these apps.
1️⃣3️⃣ Will these work on iPad, tablet, or phone?
Answer:
Many of our digital products are compatible with tablets and mobile devices when used with supported apps. Please review each product description for compatibility details before purchasing.
Software and app compatibility may vary by device. Third-party apps are not included with purchase.